I haven’t posted a blog post in over two years. It’s time to get back to it. In this time of social media “EVERYTHING” and “ALL THE TIME”, I think I needed an opportunity to just let go. Let go and be a mom. Let go and move to Atlanta. Let go and buy our family home. Let go and get married. Let go and take care of my family. Let go and GROW! Well, expansion achieved! In the upcoming days and months, you’ll see me making some big professional Gutsy Moves, now that house and home are taken care of:) Do you have a Gutsy Move that you want to take action on?! What is it? And if you aren’t ready to take the leap, what’s holding you back?!
Article 3: Clarity, Courage and Power Leadership Action Series
Has CUSTOMER SERVICE completely been ERADICATED?!?! I just had the most HORRIBLE experience!
A few days ago, a client reached out via email desperately needing my help. Of course, I was eager to take care of them. They needed a replacement DVD…FAST! You could feel the desperation oozing from her email. I reassured her that I would take care of them and get another DVD out in no time.
Of course, as technology would have it, I ran into a couple of technological challenges. While the DVD was going through it final completion phase, I looked for a location that had a late pick-up. Success!!! There was a 7:30pm pick up thirty minutes up the road! I jumped on my motorcycle and was triumphantly walking into the store at 7:03pm! I immediately asked the rep if I still had enough time to ship my package overnight to an international destination. She quickly replied yes and told me to fill out the purple form.
I waited patiently for her to finish up with several customers. As she typed my info into the computer, she said, “Oh…this is going to CANADA.” I responded with, “Yup, that’s why I asked about international shipping when I first walked in!” She apologized and stated I needed to fill out the green form because it was for international packages. At this point, I got a little perturbed because I had spent a fair amount of time filling out the form, had to wait for her to wait on several customers after that, and I was up against the cutoff time.
I quickly filled out the next form and couldn’t believe what my ears heard next, “Your package might not be able to go out tonight.” “What!!!”, I exclaimed!!! Then she stated I needed to fill out an additional form because it was a DVD. After a few seconds, she nonchalantly stated, it won’t make it out tonight. I was LIVID! I could feel the rage boiling up in my body!
I had spent hours reproducing a DVD, drove 30, arrived with 30 minutes to spare and rode my motorcycle back home with the DVD in my pocket… and a sales rep that gave a lethargic apology. What is the point of this article tonight? Sometimes we can be VERY clear about what we want, but we also need the right actions to help create our success. I could have started on the DVD earlier in the day, arrived at the shipping store earlier, read the labels myself and picked out the right one in the beginning. What has been reinforced for me is that I need to plan accordingly, to enable me to complete my tasks even in the face of emergencies and unforeseen circumstances.
Yes, this situation could have totally avoided had I taken different actions. Honestly, the worst part for me was the rep acted like she just didn’t care whether my package made it or not. Everyone is a customer service rep, especially when we’re on the front lines interacting with them directly. How are YOU treating your clients? Internal and external? You HAVE permission to Engage… #Cleared Hot!
CCP Article 1
Clarity, Courage and Power Leadership Action Series
“Something GOOD’s gota come outa this!” Dr. Falls, my great-grandmother
“We’re all here just to bless each other and help each other,” Great-Uncle James
“Acknowledge the obstacles, DON’T give them power!” FlyGirl
“Do what average people do, HAVE what average people HAVE. I don’t want to be average. Do YOU?!” Me again! 🙂
These are just a sampling of the concepts that I have lived my life by. What is your “by” word or phrase? What values and beliefs do you live your life “by”? This leadership action series is going to dive deep into my message targeting Clarity, Courage and Power. These three core components combined lay the foundation for amazing breakthroughs in your life otherwise known as living the life of your dreams!
1. Clarity is an attitude and an expectation.
2. Courage is having the power to leave the familiar.
3. Power is organized effort.
When you are conscious of how you utilize these three components, or what I call components of a successful flight plan, you are able to do the one thing I believe we all want deep down inside…to live the lives we really want! But, in order to LIVE the lives of our dreams we have to take action. Words can say anything, but ACTIONS tell the truth. Let me say that again. Your WORDS can say anything, but your ACTIONS will tell the truth. What do your actions say about you? What are the results of your actions? Before you answer that question, take a QUICK look around at the fruits of your labor. Don’t worry, you don’t have to look far, it’s where you are in life right now!
Do you really think when we were little kids we said we wanted to grow up and be an adult who settled in life? If you aren’t working on YOUR dream, you’re working on someone else’s. Whether you are completely dissatisfied, complacent and comfortable or pretty pleased with the life you have, you have the opportunity (Right Now!) to seize the opportunity and live your dreams…the life you were truly meant to live. Isn’t it about time you kicked you’re efforts into high gear to accomplish what it is that YOU really want out of YOUR life?
So, jump into the cockpit with me. Share your thoughts and let’s turn this into a Cleared Hot conversation! If you have specific topics you would like me to address inside of my main message in 300-500 words, make a comment on ANY blog post at any time. Heck, you can even post it on my Facebook wall! You HAVE permission to Engage…Cleared Hot!
Sometimes our biggest obstacles can be the thoughts that are going on inside our heads. In this video, I’ll discuss an interesting experience I had and give you a Barrier Busting exercise to help you remove challenges and obstacles from YOUR path! Read more…
As a combat pilot, I learned that it’s extremely important to check for damage to the aircraft and identify the kind of repairs needed, as well as review the mission to see what can be better executed the next time.
If you want to make changes in your life – personally, professionally, etc. – you need to take a good look at the “repairs” you need to make within you to make the changes happen.
You can do this by gathering your crew or ask your “wingman” to provide you with real and honest feedback. What are your weaknesses? What improvements can be made? What strengths can you offer and own completely?
Remember that failure is not your final destination – you must keep pushing forward!
To get past the obstacles, use this 4-step plan:
Avoid making excuses
Commit to the commitment
Take action – no matter how minor it may seem
Review, recharge, and re-attack
A breakthrough mentality creates a breakthrough life. There’s no such thing as a dream out of reach or a goal that’s unobtainable. Turn your aspirations into action and create a path that will get you out of your rut. You’re not stuck; you’re just not moving.
Who needs a runway? Take off from where you are!
Join me and be a part of my crew in “The ReadyRoom” – click here!
I heard LaDonna Gatlin say, “Failure is fertilizer”.
I’ve had plenty of failures along the way, big and small alike. When I failed a tactics during my second deployment to Iraq, I was devastated, because I KNEW people were watching to see how I performed. I felt like I had let so many people down: women, black folks, my family…the Corps. I passed it the next week with flying colors, but that wasn’t the point. I hadn’t passed it the first time, and not passing it the first time had dire consequences.
Through an interesting journey too lengthy to share here, I realized that failure placed me in the right places at the right time.
What did I learn?
I believe things happen to direct our paths, and how we respond versus react to them is the key to how a situation turns out. Second, all our experiences are just preparing us for that next mission we’ve been called to do in life.
Failure is inevitable along the way. Make it a launching point instead of your final destination!
Well, I think the video says it all. Make sure you catch the end to find out about the surprise I’m making sure EVERYONE gets…of course it’s near the end. Thank you for all the support and encouragement through this process. It has truly been amazing!
Take a moment right now and ask yourself the following questions. What do you really want out of your life? What do you want for your role in your company? What do you want your journey to look like? Do you want to take on a specific project? If so, will it be working toward your career goals and objectives? How do you want to arrive at the end of your journey and how do you want to look and feel when you get there?
These questions asked and answered up front can easily increase the enjoyment of your journey in creating your breakthrough career. Remember, it is okay not to know how you are going to get there in the very beginning. In fact, if your vision or dream is big enough, there is a very good chance you will not know how to reach your desired end state, but the answers are just a step away. Once you have the main question of “What you really want” answered, it is time to craft a plan to make it happen.
We all think of things to keep us from doing what we need to do. Prime example…just as I was moving into this first point I thought, “I don’t have my computer accessible to type, so maybe I should wait until later.” Procrastination had just reared its head…
I’d been sitting on my plane over three hours for what was supposed to be a one hour flight. Our departure was delayed due to bad weather at our destination. Thirty minutes later, you heard the captain’s voice come over the intercom. From the moment he started speaking, you could hear from the tone of his voice that it wasn’t going to be good news. Bad weather was now rolling into our area and we were going to be delayed for at least another 45 minutes. You couldn’t help but hear all the groans from everyone on the plane.
An hour and a half later, when it was finally time for us to take off, I was shutting my computer down when I noticed I was in the red with only 11% on my battery. I would have no choice, I’d be writing for the remainder of this flight.
As I sat in my seat, waiting to take off, I took out my notebook and started to jot down some ideas. As I wrote, I began to feel stuck! Stuck because I hadn’t done or accomplished many of the things I’d wanted to accomplish when it comes to being productive on a daily basis. Then I thought, hey…wait a minute!!! I was supposed to be the Breakthrough Guru right?!?!? What was going on? Then I realized I wasn’t stuck, I just wasn’t moving! I hadn’t been taking action, but it looked more like procrastination! I decided to act…NOW!
I flipped to a fresh piece of paper and started to write. It felt great! I had finished writing the bullet points to getting unstuck and was moving on to writing the main body of the article when I stopped and said, “But it would be better for me to write on my computer. I can edit, I can type faster than I can write, I’d be able to save it, it would be neater, and I won’t have to transcribe it later” (as I’m doing right now) and on, and on, and on… After ALMOST entertaining that thought process, I stopped in my tracks and told myself to WRITE! NOW! Move into action…NOW!
The bottom line is, STOP MAKING EXCUSES, and just move forward into action! Conditions will probably always look better at another time. Look back on opportunities you’ve taken or lost. Were the conditions optimal? Probably not. Just remember, you have traded a day of your life for the actions you’ve chosen to take, OR NOT TO TAKE. We all have choices. Choose to move…NOW!
Mentoring is another essential form of leadership! We all have something to share with each other. Life is just a big classroom. Many times a traditional mentoring relationship might be thought of as an older person working with a younger person due to the fact that when you have spent many years in a position or with a company, you tend to be older than many of the new people beginning the onboarding process. I would like you to think of it in terms of someone experienced working with someone who wishes to gain more experience and knowledge.
The younger generation entering the workforce tends to be very computer and technology savvy. Some of these individuals would be more than happy to mentor individuals who may not have been as exposed to all the new technology that is now available to us.
My challenge to you is to decide on some basic goals, short term and long term. Look at where you are starting from and where you want to land. What are some of the highlights you would like to see along the way? Do you want to fly straight there, or are you adventurous and want to see some of the out of the way sights?
There are many ways to navigate your career. Would you like to stay with the company where you are currently employed for your entire career? Do you want to remain in a particular division inside that company and work your way up? Do you want to transition from admin into a technical field inside your organization? Is this going to require more schooling and/or education?