I didn’t say this in my first article, but I have made a serious commitment to post at least 300 words or a 2 ½ minute video to my blog every day (Mon-Fri) from now to Dec 31st. If I miss a day, there is a serious consequence to go along with this serious commitment; I have to wear a DRESS instead of my flight suite for all my presentations during one month in early 2013!!! Now don’t get me wrong, there’s nothing wrong with a dress, would it be fair to say it just doesn’t go with the FlyGirl brand?!?!

Why did I make the decision to write an article or shoot a video every day? Because I KNEW I needed to take action every day to move me toward my goal. Goal this year? Break 7 figures! I have invested in coaching, but all the coaching in the WORLD does NOTHING if you don’t put the WORK behind it. The best persona training means NOTHING if YOU don’t do the push-ups! So, I’m doing the push-ups FlyPeeps. I have also committed to conducting one Live or Internet based talk once a week to my network or someone else’s. Lastly, I will be reaching out to people with radio and TV shows to share the messages of Breakthrough Mentality and Clarity Courage and POWER! If you have recommendations, please send them my way!

I said it in my first posting and I’ll continue to say it…share your thoughts with me and let’s turn this into a Cleared Hot conversation! Send me the specific topics you’d like to talk about with reference to Clarity Courage and Power!

I’m closing this out with a BANG! I have been reading “As a Man Thinketh” by James Allen. I always knew this Ultra Short read was amazing, but no matter how many times I read it, it continues to blow my mind…the dude was DEEP!!! You HAVE permission to Engage…Cleared Hot!
Enjoy, and I’ll see you tomorrow!

Thought and Character

The aphorism, “As a man thinketh in his heart so is he,” not only embraces the whole of a man’s being, but is so comprehensive as to reach out to every condition and circumstance of his life. A man is literally what he thinks, his character being the complete sum of all his thoughts.
As the plant springs from, and could not be without, the seed, so every act of a man springs from the hidden seeds of thought, and could not have appeared without them. This applies equally to those acts called “spontaneous” and “unpremeditated” as to those which are deliberately executed.
Act is the blossom of thought, and joy and suffering are its fruits; thus does a man garner in the sweet and bitter fruitage of his own husbandry.

This is a pic of me THINKING! LOL….

Cleared Hot!

Has CUSTOMER SERVICE completely been ERADICATED?!?! I just had the most HORRIBLE experience!

A few days ago, a client reached out via email desperately needing my help. Of course, I was eager to take care of them. They needed a replacement DVD…FAST! You could feel the desperation oozing from her email. I reassured her that I would take care of them and get another DVD out in no time.

Of course, as technology would have it, I ran into a couple of technological challenges. While the DVD was going through it final completion phase, I looked for a location that had a late pick-up. Success!!! There was a 7:30pm pick up thirty minutes up the road! I jumped on my motorcycle and was triumphantly walking into the store at 7:03pm! I immediately asked the rep if I still had enough time to ship my package overnight to an international destination. She quickly replied yes and told me to fill out the purple form.

I waited patiently for her to finish up with several customers. As she typed my info into the computer, she said, “Oh…this is going to CANADA.” I responded with, “Yup, that’s why I asked about international shipping when I first walked in!” She apologized and stated I needed to fill out the green form because it was for international packages. At this point, I got a little perturbed because I had spent a fair amount of time filling out the form, had to wait for her to wait on several customers after that, and I was up against the cutoff time.

I quickly filled out the next form and couldn’t believe what my ears heard next, “Your package might not be able to go out tonight.” “What!!!”, I exclaimed!!! Then she stated I needed to fill out an additional form because it was a DVD. After a few seconds, she nonchalantly stated, it won’t make it out tonight. I was LIVID! I could feel the rage boiling up in my body!

I had spent hours reproducing a DVD, drove 30, arrived with 30 minutes to spare and rode my motorcycle back home with the DVD in my pocket… and a sales rep that gave a lethargic apology. What is the point of this article tonight? Sometimes we can be VERY clear about what we want, but we also need the right actions to help create our success. I could have started on the DVD earlier in the day, arrived at the shipping store earlier, read the labels myself and picked out the right one in the beginning. What has been reinforced for me is that I need to plan accordingly, to enable me to complete my tasks even in the face of emergencies and unforeseen circumstances.

Yes, this situation could have totally avoided had I taken different actions. Honestly, the worst part for me was the rep acted like she just didn’t care whether my package made it or not. Everyone is a customer service rep, especially when we’re on the front lines interacting with them directly. How are YOU treating your clients? Internal and external? You HAVE permission to Engage… #Cleared Hot!